|Title||IT Support Engineer|
IT Support Engineer
This is a great opportunity to work with one of the largest IT and office supply companies in the UK. They are looking for an experienced IT Support Engineer to work within a managed service in Bristol
They are a family run company that has grown from humble beginnings into a £60 million-pound enterprise but still maintains that family feel. The CEO is fully engaged with the team from the most junior to the most senior and has an exceptional handle on the culture of the company. They are keen to recognise, develop and reward talent from the ground up. As an IT Service Desk Analyst, you will play a key role in the future success of the company and have chance to work with some latest technologies and support some of the UK’s best clients.
This is a fantastic opportunity for an IT Support Engineer to join a growing team in a socially and ethically responsible company that has a great track record of staff retention and providing world class service to their clients.
You will need experience of working in a busy client facing service desk environment and have exceptional customer service and communication skills. Root cause analysis, incident/problem management experience and time management skills are required to ensure all support requests are appropriately triaged and prioritised in line with contracted service levels. Experience in supporting high level project implementations and existing desktop and server infrastructures are highly desired.
The position primarily involves supporting and troubleshooting all aspects of the firm’s desktop and application environment. The end user experience in using the IT Systems is of paramount importance as a result it is essential that support and service requests are responded to and resolved within strict SLA’s. There will be some exposure to the infrastructure environment, so knowledge of some key infrastructure technologies would be beneficial. The candidate would ideally have a minimum of three years relevant experience with most of the technologies listed below:
It would also be beneficial (but not essential) to have experience of:
Applicants are required to have exceptional customer service and communication skills, and technical troubleshooting skills.
Microsoft MCP, MCITP or other IT based certifications would be advantageous
ITIL certification preferred but not essential
A minimum of 5 GCSE’s (including maths and English) at grade C or above
Remuneration & benefits
Operational hours: 09:00 – 17:30 & 08:00 – 16:30 Monday to Friday (Staggered shift pattern). Occasional overtime may be required to meet the demands of the business.
Applicants must be willing to receive basic DBS check
If you think you have the right skills, drive and ambition, please send a copy of your CV to email@example.com