|Title||Senior Infrastructure Support Engineer|
Senior Infrastructure Support Engineer
A growing IT and telecommunications consultancy is looking for a Senior Infrastructure Support Engineer to join their busy Windows team. This is a great opportunity to join a friendly and motivated company that doesn’t just work hard, but also plays hard, and has a great sense of corporate social responsibility. They take great pride in their work, and you’ll have the opportunity to enjoy social events too.
In this role, you will be providing second and third line support to a wide variety of users within one of the company’s key clients (you’ll be working onsite, and so good client skills are essential). Systems you will support include desktops, and servers, infrastructure, and networks. You will have good Windows server experience, including Exchange, Office 365, and networking. Experience with virtualised systems would be a benefit (particularly VMware), and you’ll ideally have at least five years’ experience in a customer-facing role. Experience with ticketing systems and ITIL principles is definitely useful.
As the Senior Infrastructure Support Engineer, you’ll also be responsible for overseeing a small team of engineers, and will be responsible for managing their workloads, mentoring them, and assisting them to resolve particularly difficult issues.
Certification in VMware VCP, Citrix CCA, and Microsoft MSCE would be advantageous – but the company will provide training for these and other qualifications.
Working hours are 9am – 5pm, though some out-of-hours work may be needed from time to time. Occasional travel within the UK will also be needed.